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Unified Communications

The Vodia IP-PBX is a feature-rich and highly customizable unified communications platform that will enhance the way you organization communicates.

Built from the ground up, the Vodia is designed to provide end-users with the ultimate unified communications experience combining telephony, mobile, video, conferencing and instant messaging into one powerful platform.

IP Phone System

Vodia’s incredibly powerful IP phone system enables your organization to create a lasting-impression during customer engagements while at the same time enabling effective communication and collaboration within the organization.

Complete with advanced call center functionality, built-in enterprise mobility support, rich application integration and organization-wide collaboration tools, the Vodia is an all-in-one communications platform from small to large organizations alike.

Vodia’s open SIP standard based platform enables you to complement your phone system with any standard SIP handset, door phone, conference phone and service provider.

Multi-tenancy leverages platform and cost consolidation with the ability to manage multiple branch office phone systems on a single system eliminating dedicated hardware costs for each office.

Automatic plug and play promotes a greater use of automation for end-device deployment, system management, maintenance and support.

Advanced Voicemail

Message waiting indication: When the user receives a new message, the associated phone may light up a message waiting indication.

Customized pickup time: The time after the mailbox picks up and the number of messages may be programmed. Messages may be marked private or urgent.

Multiple announcement modes: Anonymous, recorded name, or one of five personal greetings (selected via a star code).

Voicemail via email: Mailbox messages may be forwarded with or without message attachments to email addresses. This makes it possible to listen to the messages from other applications and/or while on the road.

Shared mailboxes: Users can grant other extensions access to the mailbox.

Messaging: Users may use the mailbox to record notes. These notes can then be copied or moved into other mailbox accounts.

Comments: Mailbox users may record comments to received mailbox messages. Those messages may then be forwarded into other mailbox accounts.

Web user interface: Mailbox messages are accessible through the user web interface of the PBX. Received messages can be played back from the web interface.

Key Features


  • Advanced Messaging system with Voicemail, Voicemail to Email
  • In-built UC web client eliminating the need for any client software
  • Multiple Service Flags including Day & Night Services
  • Simultaneous ringing of mobile phone and desk phone
  • Extension specific dial plan, time zone and language support
  • Muli-Site handsets and system configurations
  • Personal and Central Address books
  • Auto attendants, Hunt groups, Conference rooms, Call queues
  • Hot desking
  • Exchange Contacts & Calendar Sync
  • Google Contacts Sync
  • Soft phone connectivity for PC or smart phone
  • Shared Line emulation
  • Multiple extension, alias names, ANI assignments
  • Plug n Play with Yealink, Snom, Cisco & Polycom handsets

Features

With a powerful feature list, the Vodia Unified PBX does it all .

Auto Attendant

The auto attendant is often the first point of contact when callers reach the PBX from an outside line.

  • Voice prompts. Pre-installed voice prompts can be used, or custom prompts can be recorded from either a professional studio or from one of the handsets in the office. Users must be given permission to record auto attendant prompts.
  • “Cannot call” list. The administrator can list which accounts callers will be unable to dial from the auto attendant. This granular control enables the administrator to protect certain extensions from outside calls; for example, management and conference resources.
  • Dual-language functionality. The auto attendant can be configured to offer multiple languages.
  • Redirection functionality. Users can enter patterns to select preprogrammed destinations, and the timeout handling feature prevents conflicts with extension numbers. Time-based routing mechanisms allow for the redirection of calls to alternative destinations (e.g. cell phone numbers). Redirection can also be set from outside lines; for example, by calling into the system from a cell phone.
  • Automatic timeouts. After a timeout of inactivity, the PBX disconnects the call. This solves problems with analog gateways that are not able to detect caller hang-up.
  • Dial by name. Callers who don’t know the extension number of the person they are trying to reach can use the dial-by-name directory, enabling them to get through to the person without involving an assistant.
  • Standard destination recordings. A large number of pre-recorded messages can be used for announcing standard destinations, such as accounting, support, and other inquiries.
  • Customizable IVR. The IVR sequence can be edited through the web page. Depending on time-of-day settings, the PBX can present different messages for different situations (e.g. office hours, holiday messages, and snow days).

Conference Room

Conference rooms mix the audio streams of connected parties.

  • Immediate conferences. Immediate conferences are simple, spur-of-the-moment conference that can be set up at the last minute. They can be protected by a static PIN code that remains the same until the administrator changes it. External callers can be blind-transferred into the conference room after the PIN code has been entered for them.
  • Scheduled conferences. Conferences can be scheduled from the web interface of the PBX through the user portal. The system sends invitations that include the access code through email.
  • Personalized call. The system can call participants, as a convenience, before a scheduled conference is about to begin.
  • Language control. The language used in a conference can be selected independently of the language in the domain.
  • Moderation modes. Different moderator modes are available that determine how the conference will get established and dissolved.
  • When entering conference. The conference leader can require that participants leave their name when entering the conference.
  • Music on hold. The conference room can be configured with music on hold for callers to listen to while waiting for the conference to begin.

Web RTC

According to Forrester research, 77% of users who abandon an online purchase cite the inability to speak to a representative as their primary reason for abandonment. Now imagine the potential to harness every web site visit into a sales opportunity by enabling your potential customers to talk to you while they browse your website. Reports indicate that businesses that provide any kind of Click-to-call functionality on their websites are able to convert such customer calls to real sales over 70% of the time!

Our new Vodia PBX Click-to-call feature allows your web site visitors to place calls to your company directly from their web browser, without the need for a phone or downloading any software. Our WebRTC enabled Click-to-call feature will provide you with the code you need to place on your website to make it voice enabled. Every call click will route the call to your Vodia PBX system enabling you to attend to your customers in real-time. Some of the great advantages of the our click-to-call feature include:

  • Helps you reduce your website abandonment rate
  • Helps convert your website visitors into potential sales opportunities
  • Makes it more convenient for your customers to reach you
  • Helps you sell higher-value products and services
  • Improves your customer satisfaction level

Extension Features

Extensions are the most important assets of the system. Here is a overview of the features that come with every extension in the system.

  • Hot desking. Hot desking allow users to have calls follow them to another registered extension. You may receive your calls on other peoples desks or you may receive them at home, when you are home.
  • Multiple registrations. Users can be assigned multiple registrations that can be called in parallel. Incomin calls may alert your desktop phones, your cordless phones, your soft phones and anything else that registered to the phone system.
  • Photo Caller-ID. Users can upload a photo to their extensions.
  • Call screening. Inbound anonymous calls can be screened. The caller can be required to leave a name before the PBX calls the extension. The user can then decide whether to accept or reject the call.
  • Call forwarding. Users can forward their calls when busy, when no answer, or when not registered.
  • Email notifications. Every extension can be configured to receive a variety of emails, such as missed calls, status changes, when the mailbox is full, when a call was rejected by the system, or when the wakeup call was not answered.