eclipse uc

Moving your VoIP services over to Metcom’s Eclipse Cloud Based Solutions has never been easier!

With the introduction of our online order form, signing up to our Eclipse Cloud Hosted PBX system can now be done in a few easy steps.

  1. Choose from either our Eclipse Options,
    • Eclipse Hosted PBX with purchase of hardware or BYO phones
    • Eclipse Handset
  2. Fill in the online form,
  3. If you need help through the order process please call us or use the chat box in the bottom of the page.
  4. Your dedicated account manager will be in contact to finalise the details and we’ll get the order confirmation back to you right way for final approval.
  5. We’ll dispatch the phones for delivery only or our install team will be in contact to make a time if onsite installation is required.

If you’re not sure on what you require, please call us on 1800 000 728, or email us at sales@metcom.com.au and we’ll work through your requirements.

Microsoft-Teams

Metcom launches Microsoft Teams Direct Routing & Unlimited Call Plans + the Latest Teams Certified Devices

Metcom now offer Microsoft Teams direct routing and call plans to complement our range of Teams certified devices. To see our range of Teams devices, please click here

WHAT IS MICROSOFT TEAMS?

A chat and collaboration platform for Microsoft 365 customers designed to simplify group work.

HOW DO I USE MICROSOFT TEAMS?

As well as the chat-based communications, Teams’ integration with other Microsoft services allows users access to shared files and calendars, collaborative editing, and easy switching between voice, video, and text chat.

WHO DOES MICROSOFT TEAMS AFFECT?

The service is available to most subscribers to the cloud-based Microsoft 365 suite.

WHEN AND WHERE IS MICROSOFT TEAMS AVAILABLE?

Microsoft Teams is available to Microsoft 365 customers and supports 93 languages and dialects.

HOW DO I GET MICROSOFT TEAMS?

Microsoft Teams is enabled by default for most organizations using Microsoft 365.

HOW DOES IT WORK?

NETWORK DIAGRAM

To learn more about out Teams solutions or to get a quote, please contact sales@metcom.com.au or call us on 1800 000 728

Cloud Communications: a Methodology for Successful Deployment by RingCentral

Overview

Cloud-based communications solutions offer obvious benefits over traditional on-premises PBX systems, including peace of mind, unsurpassed scalability, and overall cost effectiveness. But while cloud technologies can drastically reduce management and implementation complexity, the transition from legacy PBX solutions to cloud-based solutions can still involve unforeseen complications and challenges. The secret to a successful deployment is a well- planned implementation aligned with the organization’s business requirements, objectives, and outcomes.

Keeping up with new requirements

The way organizations work has evolved dramatically over the past decade and will continue to do so as new business requirements and user expectations enter the picture. Employees are now more mobile, distributed, and connected than ever before. Outdated PBX equipment and disparate meetings and team messaging solutions restrict the ability of teams to work at their full potential. The simple act of switching between disparate applications is hindering team productivity significantly. With a cloud communications solution, companies not only meet today’s demands, but prepare themselves for the future.

The case for making the transition to cloud communications

There are six top benefits for making the transition from on-premises PBX to cloud communications:

1.  Increase reliability

Reliability is a serious consideration when transitioning to cloud.

If a local area network or data center went down, so did the cloud service. An on-premises system functioned much the same way. If an aging PBX or connection to a PSTN failed, so did the business’s ability to connect. Localized service also resulted in susceptibility to natural disasters.

Today, cloud applications are supported by multiple geographically redundant data centers, with flexible, highly reliable connectivity options that are available from anywhere, anytime. With as high as a 99.999% reliability rating, the cloud has supplanted on premises as today’s most reliable option.

2.    Innovate and scale quickly and efficiently

Innovation and agility are critical to today’s business success. The ability for a business to open or close offices, move locations, or innovate in how communications are used across the organization can have a direct impact on revenue and overall business success. Businesses today are looking to the cloud to provide the competitive edge in improving productivity, enhancing collaboration, and adapting to the changes in business.

3.    Consolidate vendors

The cloud enables businesses to consolidate and deploy a single phone, SMS, fax, web meetings, video, and audio conference solution across the entire organization. This not only centralizes management, but eliminates shadow IT tools and applications to help mitigate cybersecurity risks at both headquarters and remote locations.

4.    Lower costs

IT leaders are often asked to deliver technology that both improves productivity and reduces total cost of ownership (TCO). Cloud communications allows companies to simplify equipment, management, service, and ability to scale while also improving end-user productivity. All together, enterprise organizations have lowered total cost by 30–40% in their first year alone.

5.    Integrate with other business applications

A recent study shows that knowledge workers lose up to 32 days per year in productivity by simply switching between applications. With the average enterprise using over 1,000 cloud applications, integrating even just some of these solutions can not only save time and money, but create greater business insights over what’s possible with on-premises solutions.

6.    Gather business insights

Telephony analytics empower IT teams by providing access to reports on real-time inbound and outbound calls. This feature helps optimize the advantages of a cloud communications system by presenting usage analysis and trending metrics in an easy-to-read graphical way. Teams tasked with migrating systems often cite a number of concerns:

  • How do we migrate from legacy to cloud seamlessly, including number porting?
  • How do we successfully deploy this new technology?
  • How do we implement in a timely manner across hundreds or thousands of locations?
  • How do we drive adoption?

Stage one: multi-site qualification

A methodology and strategy must take into account existing sites, plan and design future state, project management of each stage of implementation, and ultimately the onboarding of end users unfamiliar with the new solution.

Before implementation, organizations must first gain a thorough understanding of where the cloud service will be used, the network conditions at each location, and user profiles for those using the service. This 360-degree approach is useful in gaining a complete picture, including any yet-unidentified limitations that will impact usage or quality of service.

Site expansion strategy

For businesses with multiple global offices, IT teams may choose to identify select locations for a phased rollout strategy. Often headquarters and one additional location will be selected for immediate implementation, with a second and third phase of development to follow in the coming quarters. However the approach, it is important for those managing the team to clearly identify the strategy and communicate with all stakeholders.

Network-readiness assessment

A network-readiness assessment allows IT teams to understand constraints on network capacity, quality of service, firewall configurations, plus supported devices and configurations. Often cloud providers recommend that an enterprise network and soft- client computers support a minimal set of features to ensure high- quality VoIP, video, and communications services. For this purpose, requirements and recommendations are provided for some type of routers, DNS, NAT, etc.

Stage two: planning and design

Frequently, one of the triggers in adopting cloud communications is the digital transformation of customer experience initiatives and workflows. Therefore, a successful transition plan must reconnect the project to the principles of the new user experience it aims to support.

Call routing and IVRs future state

At the center of the voice channel is the Interactive Voice Response (IVR) system. For organizations looking to quickly connect consumers with the right associate, the IVR gives organizations the flexibility to create structured, multiple-layer call menus that efficiently connect consumers to associates, call queues, or contact center locations seamlessly and quickly.

To further enhance the customer experience, organizations can take advantage of multi-level IVRs that enable them to design, deploy, and modify custom intelligent inbound call flows that simplify call routing management for multiple locations. This type of IVR typically offers connections to the dial-by-name directory, system extensions, voicemail, or external phone numbers.

Designing the new IVR is a critical task that can undermine the expected financial upside of your cloud transition project if not executed flawlessly. During this phase, a successful large cloud deployment relies on experts that can map out the desired call flow routes, central and local IVR menus, and connections to external numbers that will optimize the IVR. Teaming up with product experts who can identify your organization’s customer experience principles and match them to the right numbers, product features, and settings will ensure a flawless deployment and project execution.

Integration opportunities

When organizations migrate to cloud communications, they have an opportunity to align business communications with the larger digital transformation goals through integrations. As part of mapping out the new system, organizations should team up with project experts to identify what workflows can be further improved with the addition of integrated communications features. Common candidates for enhancement are the sales and service workflows.

Organizations that have migrated sales and service workflows to the cloud now have a chance to further automate processes and make agents more productive—and customers more satisfied. These could include automatic call logging, screen pops showing customer histories, automatic text notifications about orders, and two-factor authentication via SMS. Whether your workflow is powered by a public or custom-built application, the possibilities are virtually limitless. And engaging the right project experts can result in incremental productivity gains to your cloud migration project that will further improve the return.

Business requirements documents

Once the design of your new cloud communications system is complete, be sure to record all the requirements in a formal project document that lists specific dates and owners. Known as a Business Requirements Document (BRD), it should include covered locations, network connectivity, user profiles, number porting, IVR designs, custom app integrations, and phone hardware requirements. The BRD becomes the blueprint for your implementation and provides a clear overview of project timelines, required resources across the organization, roles, and responsibilities.

Stage three: managing deployment

For a successful project execution, your organization should work with your vendor to ensure you have unique point of contact for the duration of the implementation phase. Successful deployments rely on a designated project manager who takes over from your account manager as your primary point of contact for the project and coordinates the work across your organization and your cloud vendor. Based on your BRD, your project manager should identify the different stakeholders, manage both internal and external resources, and establish project milestones with timelines. Ensuring a clear and constant flow of information across both organizations is a critical pillar of successful deployments as it avoids last-minutes surprises, provides complete project transparency, and ultimately demonstrates full accountability for the commitments established in your BRD.

Stage four: implementation and adoption

Once your organization is ready to start implementing your cloud communications migration project, three main workstreams lie ahead. First, your cloud communications vendor will build your account. This includes creating individual users, assigning the correct user entitlements, and implementing your billing rules. Next, your legacy numbers must be ported (or transferred) to your cloud communications provider. Finally, a project manager will oversee the entire number-porting process and ensure that on the day your account is ready to go live all numbers are properly ported to your new cloud vendor.

It is critical during implementation to create new IVRs. The new IVRs are frequently at the center of your cloud communications transition and successful deployments rely on your vendor to execute it as part of implementation. As with number porting, this can become a complex and lengthy process that might delay your live date and erode the return expected from your project. Partnering with your cloud communications vendor will accelerate your live date and remove the complexities associated with it. Your organization can at any point after live date easily modify and edit each IVR as needed.

One of the key reasons organizations migrate to cloud communications is to consolidate all communications applications into a single platform and eliminate unnecessary spend in redundant tools. Therefore, successful deployments must incorporate training and adoption initiatives that focus on both end users and administrators. These can be done either in person or remotely, and eventually on-demand with pre-recorded videos. Ensuring your organization has been trained on the new system is very effective in preventing users from bringing in new applications or communications vendors that will erode the financial benefits of your cloud communications transition project.

Implementation partnership

RingCentral Professional Services™ engagement is ideal for customers looking for support to implement RingCentral service in complex or multi-location business environments. Featuring a committed team of experts, RingCentral Professional Services will deliver a premium onboarding experience and extensive support to drive your business success.

  • Pre-deployment consultations to understand your unique environment and requirements
  • Personalized implementation and deployment plans designed specifically for your business needs
  • Worry-free experience—industry experts design best-practice processes to eliminate business downtime
  • Hands-on training for administrators and users to ensure smooth onboarding

Summary

A cloud-based communications solutions offers a number of benefits from increased reliability to ability to scale quickly and consolidate vendors. The benefits continue even in transitioning from on-premises to cloud in that both management and implementation complexity are greatly reduced.

The secret to a successful deployment is to first start with a strategy that takes into account the entirety of the current and future states, plans and designs to the specific needs of the user, guides optimal deployment, and ensures end users are able to access and use the product as needed.

IT organizations with multiple locations, complex network infrastructures, limited in-house IT resources, or those requiring minimal business disruption may want to partner with a professional services team to drive all stages of migration to ensure the planning, designing, project management, implementation, and ongoing support will deliver the best results possible.

Contact Metcom to get started on 1800 000 728 or admin@metcom.com.au

yealink-t5-series

Yealink T5 Business IP Phone Series with Built-in Wi-Fi and Bluetooth

With the Yealink T5 Business Phone Series, seven new models are introduced to cover different demands. Ergonomic design with larger LCD displays, the Yealink T5 IP Phone Series is specially developed for users to optimize visual experience, by utilizing the fully adjustable HD screen based on varied lightings, heights and sitting positions. This flexible function enables users to always maintain the best angle of view.  

With the  exclusive Yealink Acoustic Shield technology, a virtual voice “shield” is embedded in each IP phone of T5 Business Phone Series.  Yealink Acoustic Shield technology uses multiple microphones to create the virtual “shield” between the speaker and the outside sound source. Once enabled, it intelligently blocks or mutes sounds from outside the “shield” so that the person on the other end hears you only and follows you clearly. This technology dramatically reduces frustration and improves productivity.  

Featuring advanced built-in Bluetooth and Wi-Fi, the high technology in the Yealink T5 Business Phone Series creates the industry-leading connectivity and scalability for its users to explore.  T5 Series  supports wireless communication and connection through wireless headsets and mobile phones. Additionally, it is ready for seamless switching of call between desktop phone and cordless DECT headset via a corded-cordless phone configuration.    

The Yealink T5 Business Phone Series is redefining Next-Gen personal collaboration experience. The value of a desktop phone is redefined.  More possibilities to discover, to explore and to redefine.

eclipse-mobile

Allow employees to work remotely with a Hosted Cloud PBX system.

Communication is paramount to any successful business. With the growing need for flexibility in the workplace, our Hosted PBX platforms allow communication and collaboration anywhere you are located, in the office, on the road or from your home. With easy to use mobile and softphone applications, employees can work from home and remain in contact as if they were sitting at their desk in the office. Even our range of IP phones can be taken from the office and used anywhere there is an internet connection.

Our Eclipse cloud based hosted PBX is reliable, cost effective, easy to manage and comes with 60+ PBX features as standard designed specifically for end-users so there’s no need for training or specialised skills to manage your business.

By choosing a business phone service in the cloud rather than on-premise, both small and large businesses are able to dedicate their resources elsewhere, cut costs and have peace of mind with a secure virtual PBX service.

Metcom can have your service up and running in a little as a day or two. Please contact us to learn more.

1800 000 728 or sales@metcom.com.au.

isdn-shutdown

ISDN Network shutdown as NBN Rolls out. Is your business VoIP ready?

In line with the shift to the National Broadband Network (NBN), Telstra is decommissioning all ISDN systems throughout the country with the process well underway.

Telstra have commenced the disconnection of copper ISDN services from the end of September 2019, as the NBN rollout continues to bring business-grade networking solutions online. with complete shut off expected by the end of 2021.

Businesses currently on those lines will have to switch to another service or lose their phone lines. Metcom can assist with moving your services over to the NBN and can upgrade your existing PBX to our SIP trunking service, offer onsite PBX options or move your telephony requirements over to our hosted cloud services.

Contact Metcom and speak to one our team who can you assist you with the best solution to easy transition onto our range of Voip services.

Welcome to Metcom

Welcome to the Metcom’s new blog! Our blog will give us a unique opportunity to share news, updates and important telephony content, while also offering a place for us to interact with our telecommunications community. 

Our blog will allow us to leverage social technologies to engage in two-way communication with our community and to take your feedback into consideration as we create new content, tools and resources. In addition, we’ll use the blog to share multimedia, such as videos, photo albums and more. Here you’ll also find upcoming telecommunication information, resources for businesses, as well as details on opportunities to engage with Metcom.

We look forward to growing with you as we embark on this new journey. Thanks for stopping by!