ContactCentre4Teams enhances Microsoft Teams with additional features and functionality, enabling Microsoft Teams to operate as a full Contact Centre solution. Some of the key CC4Teams features are “cold and “warm” transfer internal/external, adhoc or permanent call-recording, IVR,membership management, listen-in, call barge-in, historical and realtime reporting (integrates with Microsoft Power BI) wallboards and many more. The features can be defined by role, being Operator, Agent Plus or Pro and Supervisor.
CC4Teams enables companies to interact more effectively and efficiently, both internally and externally. This is achieved by routing voice, email, web-chat and social media communication to the most appropriately skilled employee within the company.