Unified communications’ history (chat, voicemails, calls)
Push notifications avoiding battery drain and security leak
Team collaboration (video conferencing, screen & file sharing plus group chat)
Virtual Platform from anywhere with mobile coverage so you have full control
Eclipse Video Collaboration powered by Zoom
Create Flexible and Remote Work Arrangements
Over 60 PBX features to access, workers view their account via web browser or desktop version for instant messaging, setting of forwarding rules and managing presence status.
Eclipse UC Features
Desktop Handsets and Headsets
A range of certified handsets from manufacturers such as Cisco, Jabra and Yealink.
Desktop Web Control
Control your Eclipse account and phone in any compatible web browser. Monitor your enterprise and see who is available. Use the browser to initiate a call from your handset.
Voicemail to Email
Notifications of new voicemails will be emailed directly to you. You can choose to have the voicemail audio files attached to the email, alternatively you can receive a notification with the information of the caller timestamped with caller ID (if presented during the initial call).
Presence Management allows you to select your state between several profiles – Available, Working, Meeting, Lunch, Travelling, Training, Away, Sick or Holidays. Presence state is visible to everyone and allows the user to set customized presence messages and forwarding rules. Presence states can be set by calendar and will automatically change to in a meeting when in a video conference.
Calls are forwarded to another destination or voicemail based on manual or auto forwarding rules. Call forward rules are based on your calendar and presence state.
Give your callers calls the option of how they wish to be directed. The personal Away Attendant can route your caller depending on choices made from the interactive audio menu.
Call queuing keeps the inbound call on hold with audible music until you answer. You can setup personal queue sizes and when the customer will be redirected to voicemail or elsewhere.
The Call Back feature allows a caller to be called back when the user is not available.
Call Park allows you to hold calls in a shared virtual location. Users can retrieve the parked caller with the press of a key.
Extension Groups allows several users to be a part of an extension group allowing calls to ring on multiple handsets with multiple ringing methods. The group members can share a common shared voicemail box.
Paging lets users make one-way announcements to multiple desk phones and supported paging devices.