CC4Teams is a full function contact centre, natively ran inside the teams application.
ContactCentre4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a full Contact Centre solution. CC4Teams adds features such as cold and warm transfer internal/external, adhoc/permanent call-recording, IVR, agent plus or pro, supervisors, operator attendant, listen & call barge-in, historical and real-time reporting (integrates with Microsoft PowerBI), wallboards, and many more.
CC4Teams enables companies to interact more effective and efficient with their internal and external customers. We do this by routing voice, email, webchat and social media communication from customers to the best skilled available employee in the company.
With our intuitive customer, IVR and easy-to-configure admin center, you are able achieve:
- A seamless customer experience
- Lower service costs
- Easy to use in your home or office
- Integration with CRM/ERP, ticketing systems
- Graphical IVR (call flow)
- Speech Recognition
- Real time & historical management reporting (Microsoft PowerBI)
- Completely integrated in Microsoft Teams, with access in any location, any time
Contact Metcom today to learn more or to organise a demonstration.