-
Mon-Fri : 8am - 4pm
section-73de848
Access Microsoft Team Calling Plans for Microsoft Phone System
Team Photo Description
Teams Phone System on M365
Teams Voice Services
Microsoft Teams provides flexibility where today’s workers need to be able to communicate anywhere, anytime. If you don't have access to Teams in your subscription, please contact us to organise. Some services Metcom offer for Teams are...
- Activate outbound/inbound calling on Teams Phone System
- PBX Functionality with our Eclipse/Teams Integration
- Value Added Services like Analytics & Call Centres
- Flexible Call Pricing
- Teams Video Packages for Small to Large Rooms
- Latest Teams Certified Devices by Yealink & Poly
section-870468a
Work Anywhere
Teams calling on any IOS or Android device, or your PC / Mac
Latest Teams Devices
All the latest Teams certified IP Phones & Headsets
Video Conferencing
A range of Video Room solutions for Microsoft Teams
Flexible Call Plans
Pay as you go or unlimited call plans available
Teams SBC
Teams Session Boarder Control for quality of service
Easily Scalable
Add additional capacity as you need it, with User & Channel options available
section-2b20885
section-8b6b180
section-8594a1a
Microsoft Teams
Value Added Services
Team Photo Description
Teams Added Services
CC4Teams Contact Centre
Transform Microsoft Teams into a Robust Contact Centre Solution with Advanced Features and Functionality. Rollout and set-up have never been easier, with the use of Graph API making it easier than ever before to get started.
- Queue Controller to keep your queues and your teams moving
- User/Team Analytics with robust analytics and reporting tools
- Supervisor Controls with features like: Listen In & Whisper
- Agent Dashboard gives a complete overview of your organisation and callers
- Call Flow Designer allows you design your call flows by simply drag and dropping
Team Photo Description
Teams Added Services
Call Recording & Compliance
CallCabinet offers call recording and compliance solutions to help businesses meet regulatory requirements, protect sensitive information, improve customer interactions, and leverage data for better decision-making.
- Unlimited audio recording storage
- Compliance for Every Industry
- Endless Power and Storage
- Advanced call playback and tagging
- Agent and/or Team Grouping
- Intelligent Recording
Team Photo Description
Teams Added Services
Analytics & Reporting
With collaboration, wellbeing and customer engagement analytics, Analytics 365 is an essential part of your Microsoft Teams toolkit. It’s never been easier to drive your business performance with collaboration and workplace analytics; Analytics 365 is a native app for Microsoft Teams, accessible within Teams.
- Real-time reporting data
- Instant Call Analytics
- Usage & Activity Reports
- Meeting Analytics
- Chat Insights
- Helps Monitor Employee Wellbeing
Team Photo Description
Teams Added Services
CRM Integration
Connect your incoming and outgoing calls to 200+ CRM systems. The integration will generate on screen notifications on your PC. These include customer information from your software application, and you also have the ability open the customer card directly from these notifications.
- Connects to 200+ CRMs
- Click to Dial
- Custom Pop-Up Window
- Agent/Support History
- Simple Configuration
section-f1139ec
© Copyright Metcom 2021 All Rights Reserved Terms & Conditions