VoIP LInes

Business Line Standard
$9.90
per month
Phone Numbers = 1 Included Lines = 1
Local Calls = 10c per Call
National Calls = 10c per Call
Aus Mobile Calls = 17c per minute
13/1300 Calls = 35c per call
Additional Lines/Channels = $7.00 per month
Additional Single Number = $2.00 per month

10 Number Business System Pack
$47.80
per month
Phone Numbers = 10 Included Lines = 4
Local Calls = 10c per Call
National Calls = 10c per Call
Aus Mobile Calls = 17c per minute
13/1300 Calls = 35c per call
Additional Lines/Channels = $7.00 per month
Additional Single Number = $2.00 per month

100 Number Business System Pack
$80.30
per month
Phone Numbers = 100 Included Lines = 4
Local Calls = 9c per Call
National Calls = 9c per Call
Aus Mobile Calls = 16c per minute
13/1300 Calls = 34c per call
Additional Lines = $7.00 per month
Additional 10 Number Block = $14.00 per month

VoIP Information

What are VoIP lines ? – VoIP stands for Voice over Internet Protocol, it is sometimes also referred to as VoIP Trunks or SIP trunks. You make and receive phone calls just like you did before but instead of each call being delivered over a regular phone line, multiple calls can travel over an internet connection.

Save on call costs – Call costs on VoIP lines are lower than standard lines, in some cases up to 75% cheaper.

Save on monthly line rental – With traditional phone lines you need a line for every simultaneous inbound/outbound call your business receives at one time. That is a line rental for every line plus the additional expense of a line hunt fee.

VoIP Features

Calling ID – If your phone has a Calling ID display screen, you will be able to see the number of the person calling you before you answer (or don’t answer) your phone.

Line Hunt – Multiple phone line VoIP services hunt between lines at no additional costs. Note this is only available on multi-line services

Caller ID block – If you don’t want the person you are calling to see your number, you can block Caller ID either all the time, or on a call by call basis.

Call Waiting – While you are on a call, the call waiting beep will advise you of another call waiting to be answered.

Call Forwarding – You can set your phone up to forward incoming calls to another number.

FAQ

Do I need the NBN for VoIP ?

No. VoIP works well on a good ADSL connection as well as business EFM or SHDSL services. If you do have high traffic on your current internet connection or your current internet is not the best quality, another DSL connection or new EFM connection may be an option. A major benefit of going to a VoIP service now, besides the cost benefits on your phone bill, is when the NBN becomes available in your area, cutting your phone system across is as simple as taking the lead out of your current modem and plugging it into your new NBN router.

How to set up my VoIP line?

Your VoIP line can be configured by Metcom. We offer a range of handsets and phone systems that can be pre-configure with your Engin VoIP services.

What if my broadband internet connection fails ?

The VoIP servers will see there is no link to your VoIP hardware. All your calls are automatically diverted to a number you setup in your account so you are never off the air. (Call charges apply)

Terms and Conditions

Engin VoIP Services – All prices quoted above are based on month to month contracts. An active Broadband service is required to connect an engin VoIP service. All calls not listed such as calls to premium numbers and directory assistance are charged in addition to the Monthly Access Fee. Charges to premium numbers are set by the number provider. 13/1300 calls are charged at 35c per call. Included mobile calls on the VoIP Unlimited are available to Australian mobiles only. International call rates can be found at International Rates and may be subject to change without notice. The Total Cost is calculated over 1 month and includes Monthly access Fees only. Timed calls are billed in 60 second increments. All plans are subject to engin’s acceptable use Policy which can be found at Customer Terms. For full terms and conditions of individual plans please refer to the engin Standard Form of Agreement (SFOA) which can be found HERE

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