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Hosted PBX

What is a Hosted PBX?

What are the Benefits?

Also known as a Virtual or Cloud PBX, Hosted PBX is a private branch exchange (PBX) provided as a hosted service in the cloud (internet) and works via VoIP (Voice Over Internet Protocol). As a virtual PBX the advantages for companies is vast from the elimination of installation, operation and maintenance costs to having complete control over voicemail, automated greetings, conferences, video calls and so on.

Hosted PBX server can then perform various tasks with the routing of your call and then pass it to upstream carriers for connection to the dialled destination. Its primary function is to improve call handling and user performance via advanced call routing features. In simple terms you can transfer calls to any desired phone, including mobile, within your company.

With a hosted PBX, your business will have lower set up costs, little to no maintenance costs, and the ability to collaborate anywhere you are located. Moreover, you will have access to a user-friendly virtual PBX system designed specifically for end-users so there’s no need for training or specialised skills to manage your business.

One of the biggest benefits to using a hosted PBX are the cost savings. By choosing a business phone service in the cloud rather than on-premise, both small and large businesses are able to dedicate their resources elsewhere, cut costs and have peace of mind with a secure virtual PBX service.

Eclipse Cloud Hosted PBX System

How does the Eclipse platform work?

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Eclipse is a cloud based Unified Communications platform offering businesses an intuitive and easy to use application, that allows access to over 60 PBX features as standard designed specifically for end-users so there’s no need for training or specialised skills to manage your business

When used in standalone mode, Eclipse softphone converts the computer into a multifunctional IP phone. Allowing the end-user to make, receive and manage calls and instant message communications with a single click.

In tandem mode (web or desktop) with the IP phone, Eclipse enables the user to control calls from their computer or their IP phone or Mobile device. They can for example place a caller on hold and transfer to an employee from their mobile device. Eclipse is available on Windows, Linux, iOS and Android devices.

Hosted PBX Systems

What are the Requirements?

The basic requirements for our Eclipse Cloud Hosted PBX system is a User License. Even a small business with can start with 1 User and still have all the Eclipse benefits. You have a choice between our Standard User License which includes 60+ PBX Functions as standard, or upgrade to our Premium User License with the additional feature of our Softphone & Mobile Application. User licenses are charged per user.

Additional add ons can be attached to an Eclipse User License. These include Eclipse VC, for Video Conference integration powered by Zoom, UCC Connect License for CRM integration, Switchboard License & Call Recording.

Each Eclipse User License requires a call plan. You have 2 choices with Call Plans. You can choice a metered option where you pay for what you use, or you can add an unlimited call plan, which is charged per user. Unlimited plans include Landline, Mobile & 13/1300 numbers. Please see our pricing table below for costing.

Metcom offer a full range of IP Telephony and networking products optimised for the Eclipse Platform. We offer IP Phones from leading brands like Yealink & Polycom. You can exclusively use the Softphone and/or Mobile App. We also offer a full range of UC Compatible Headsets from Jabra.

Now we have the Licenses, Call Plans & IP Telephony covered, the final step is phone numbers. We can supply new Australian numbers, or we can port your numbers from your existing Carrier at no additional cost! We also offer 13, 1300 & 1800 Numbers as well.

Eclipse User License

License Add Ons

Call Plans

IP Phones & Hardware

Phone Numbers

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Virtual PBX

A virtual PBX (also known as cloud, hosted, or IP PBX) solution without the expense

Clear Communication

Choose from state-of-the-art VoIP phones or use your current devices

Endless Opportunities

Communicate anywhere from any device

Team Collaboration

Team messaging software that works the way you do with video, file sharing, tasks, and more

Video Conferencing

Connect, share, and collaborate with Eclipse VC meetings and video conferencing

Mobile & Softphone

Work from anywhere and/or connect remote users from home or on the road with the office with integrated mobile & softphone applications

60+ PBX Functions as Standard

Eclipse Features

Desktop Handsets and Headsets

A large range of certified handsets from the biggest manufacturers including Yealink, Poly and Jabra.

Desktop Web Control

Control your Eclipse account and phone in any compatible web browser. Monitor your enterprise and see who is available. Use the browser to initiate a call from your handset.

Softphone Desktop Application

With the Eclipse desktop application, begin to make and receive phone calls on the desktop client, begin a video collaboration session, start instant messaging and control your presence and availability all on your Windows PC, Mac or Linux PC. Requires Premium User License.

Mobile Application

Take your desk phone on the road with the Eclipse UC mobile app, with minimal battery drain technology exclusive to Eclipse. Control your presence and forwarding rules with the applications intuitive UI. To ensure that you never miss a call, your calls can be routed to your mobile number when mobile data is not available area. The Eclipse UC mobile application is available on both Apple App Store and Android Google Play. Requires Premium User License

Phone Management

The Phone Management tool allows the user to decide from which terminal he wants to place his outgoing calls. The phones programmable presence keys can also be customized

Phone Switch

With the phone switch feature, you are able to seamlessly change from one of your handsets to the other whilst on a call. When leaving the office, simply continue the conversation by switching from your desk phone to your mobile device with nil interruptions. Requires Premium User License.

Instant Messaging

Communicate within your Eclipse platform with the built-in instant messaging service. Send messages directly to parties within the enterprise and receive messages on your desktop and mobile app. Requires Premium User License.

Presence Management

Presence Management allows you to select your state between several profiles including Available, Working, Meeting, Lunch, Travelling, Training, Away, Sick or Holidays. Presence state is visible to everyone and allows the user to set customized presence messages and forwarding rules. Presence states can be set by calendar and will automatically change when in a video conference.

Call Recording

Call recording on Eclipse comes with two options. On the fly recording allows you to start recording your call at a click of a button. Systematic recording will record all inbound and outbound calls.

Switchboard

Switchboard is an interactive advanced attendant console for switchboard roles. The intuitive interface, with ergonomic design allows in-house or outsourced receptionists to efficiently manage customer calls. Requires Switchboard License add on.

UCC-CRM Integration

UCC connect allows the integration of telephony into many CRMs, Cloud Accounts, Software and Web Browsers. It enables the user to make a call in one click and have a clients information displayed on incoming calls to increase productivity. Click to dial makes calling from your web browser or CRM simple. Requires UCC Connect License add on

Video Collaboration

The Eclipse UC video conferencing and collaboration solution allows users to organize video conferences with desktop, screen and files sharing. Fully integrated into Eclipse UC suite, a user can launch a 100-participant meeting room with the click of a button. Participants can join from anywhere on any Zoom supported device, PC or smartphone. Requires Eclipse VC License add on

Voicemail to Email

Notifications of new voicemails will be emailed directly to you. You can choose to have the voicemail audio files attached.

Visual Voicemail

Visual Voicemail allows you to listen to and manage voicemails and greetings on your handset, desktop application and mobile device. Dial out feature allows the caller to dial out to a substitute.

Unlimited Ring/Extension Groups

Extension Groups allows several users to be a part of an extension group allowing calls to ring on multiple handsets with multiple ringing methods. The group members can share a common shared voicemail box. There is no limit to how many extensions groups you have on Eclipse.

Auto Attendant

Incoming callers can be directed to a specific extension group or user with a customised Auto Attendant. Switching from day to night mode can also be automated through the attendant.

Forwarding Rules

Calls are forwarded to another destination or voicemail based on manual or auto forwarding rules. Call forward rules are based on your calendar and presence state.

Call Screening

Screen your calls options by caller type and condition, with options including: only receiving calls from particular known callers, blocking specific phone numbers, or sending specific phone numbers directly to voicemail. Screening can include asking the caller to identify themselves with the caller then automatically placed on hold.